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Help                                                                                                  

Ordering

Returns & Policies

Pricing & Billing

Shipping

Product Questions

About Cordless Workz


Order Instructions

You may review ourinstructionsor feel free toContact Usto order over the phone.

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Check Order Status & Track Your Package

You maylogin to your accountto check your tracking number 1-2 business days after placing your order.

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Order Arrival Time

Orders are processed, shipped and delivered during regular business hours CST Monday through Friday (holidays excluded). Your order will take approximately 1-2 business days to process depending on the product type and order size. Many products are shipped the same day ordered if they are in our warehouse stock and the order is received by 2pm CST. Once your order has shipped, a tracking number will be emailed to you so that you can track your package. Estimated arrival dates are available on the UPS and FedEx tracking sites.

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Cancel or Change My Order

A majority of our orders are processed immediately.  Once an order is placed and an order number is established, we are unable to guarantee that we can cancel or change your order after it has been placed.  Backorders may be cancelled up until the day the order ships.  Please submit acustomer service request formif you would like to attempt to cancel your order.  Cancelled orders will be subject to a 10% cancellation fee plus any applicable shipping costs incurred.

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Incomplete Order

Pleasecontact usso that we may assist you.

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Get a copy of my Invoice/Receipt

If you've misplaced your email, you maylogin to your accountto get a copy of your order receipt after placing your order.

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Returns Policy

If for any reason you are not satisfied with your purchase, you may return any item sold by Cordless Workz within 30 days of the original shipping date for a replacement or an applicable refund. 
Outside of 30 days, pleasecontact the manufacturerfor warranty support.  PleaseREVIEW INSTRUCTIONSbelow before returning your order so that your credit amount or replacement will not be at risk or delayed.

Return for Credit

Refund of order total less a 15% shipping/restocking fee ($15 min.) to cover shipping & handling costs incurred during processing. Expedited shipping cannot be refunded.

Replacement / Exchange

Full refund of order total when defective item is received and comparable replacement item is ordered.

Cordless Workz is not liable for packages that were damaged, lost or not delivered on time due to our delivery companies (UPS, FedEx & USPS), though we will assist in filing claims and getting replacements when applicable. 

All orders refused upon delivery will be subject to a 15% processing fee plus shipping costs.

Items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories.We are unable to reimburse for return shipping and handling costs, unless we have made an error with the shipment.

Please allow approximately 20 business days for your return to be processed and your credit card to be credited once your return has arrived at our warehouse.  We verify each unit for completeness and validate its working condition before we are able to issue credit.  To facilitate exchanges, we apply credit to your return and you may place a new order at your convenience.  Please use ourcontact formfor any questions related to your return/exchange.

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Returns Instructions

First, please review ourReturn Policyabove and thencontact us for a Return Authorization number (RA#).  To expedite and receive proper credit for your Cordless Workz return, please label the outside of the shipping box with your RA # and include this number in the address as noted below.  We recommend that you use UPS or FedEx for shipping your return to us since these shippers will provide a tracking # for your shipment.  We are not responsible for return shipments that have been lost by shippers. 
Returns without a RA# will likely result in a delay in processing and will be subject to an additional 10% processing fee (besides any applicable shipping or restocking fees) .

Return Address:
Cordless Workz / NETSTAKE LLC
RA# (Please contact us)
Address varies based on product: Please contact us.
800.516.4279

To expedite your returns process, pleaseemail us your order numberand the return shipment tracking number so we can quickly track your package and credit your account.  Your item must be in its original packaging with the original packing slip, all warranty cards, manuals and accessories.  If any of these items are not included with the return, we will be unable to offer credit for or replacement of your item.  We strongly recommend that you securely pack your item and that you insure your shipment for the full purchase price of your item.  If we receive your unit back in damaged condition, we will notify you and a claim can be filed with your carrier.  We are unable to issue a credit or refund on packages that are returned in damaged condition. 

Once the return shipment has been received, please allow 20 business days for credit to be processed and 5 business days for replacements to be sent.  Please use ourcontact formfor any questions related to your return/exchange.

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Exchange for Another Model

Please read ourReturns PolicyandReturns Instructionsabove so that we may process your return and credit your account.  A new replacement model may be purchased at your convenience or you maycontact usto assist with a replacement order.

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Warranty

The warranty period is located on each product description page.  All phones we currently sell are brand new from the manufacturer and come with a 1 year manufacturer's warranty.  Cordless Workzhandles supportwithin the first 30 days of shipment.  Themanufacturer should be contactedoutside of 30 days from original shipment for support.

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Matching Competitors' Prices

Although our pricing is competitive, we'll do our best to meet or exceed any discount our competitors are offering - justlet us know.

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Volume Discounts

Although our pricing compares favorably with the lowest available, we may be able to provide an additional discount based on volume - justlet us know the volumeyou are considering.

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Can I Pay by Check?

Personal Checks, Company Checks, and Money Orders are accepted.  Please make your check payable toNETSTAKE LLCand mail to:

NETSTAKE LLC / Cordless Workz
Attn: Accounts Payable
201 Walnut St.
Cary, NC 27511

Please include:

  1. A print out of the products you desire from cordlessworkz.com and
  2. Your email, phone number and shipping address

For personal and company checks, please allow 10 business days after receipt of fund clearance before the order is processed.  Product availability is subject to change.

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Company Purchase Orders

We are unable to accept company purchase orders at this time. Company checksand credit cards are accepted.

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Credit Cards & Charges

We accept Visa, MasterCard, America Express & Discover credit cards.  Your credit card statement should state a charge fromCordless Workz.

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Tracking your Order

You will receive a shipping confirmation email with a tracking number.  If you misplaced your email, you maylogin to your accountto view this information.

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When will my Order Ship?

Orders are typically processed and shipped within 24 hours (weekdays & non-holidays).  Shipping time is subject to shipper (UPS, FedEx & USPS) schedules and varies depending on shipping address and shipping method selected at checkout.  You will receive a confirmation email with a tracking number once your package has been shipped.  Ground shipments typically arrive within 8 business days.  Multiple items may arrive separately, since products occasionally ship from different warehouses.

Cordless Workz is not liable for shipper delays.  Cordless Workz will assist with filing any shipper claim associated with expedited shipments that have failed to meet expected delivery times (1 business day + expedited shipping selection).

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Shipping Costs & Methods

Ground Shipping within the continental U.S. is free.  To determine expedited shipping costs, please add products to our shopping cart and then enter your zip code.  Minimum shipping costs to AK or HI will be the 2-Day option.  

Our standard ground and express shippers are UPS and FedEx.  We will occasionally use other shippers (ex. USPS) for APO addresses or bulk shipments (ex. Airborne or Freight trucking).

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Change Shipping Method

Most orders are processed immediately and therefore cannot be altered.  Please submit acustomer service request formand we will attempt to change the shipping method if possible.

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Change Shipping Address

Most orders are processed immediately and therefore cannot be altered.  Please submit acustomer service request formand we will attempt to correct the address with the shipper.  Cordless Workz is not responsible for delivering orders to shipping addresses that have been entered incorrectly.  All orders refused upon delivery will be subject to a 10% processing fee plus shipping costs.

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International Addresses

We are only able to ship to U.S. addresses at this time.

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U.S. Military APO Addresses

Unfortunately, we are unable to ship to APO addresses outside of the U.S.  For APO addresses within the U.S., we require a street address to complete shipment.  For U.S. APO locations, please include the full address for your APO location including the street address.  Please ensure that your billing address matches the billing address listed with your credit card company.

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Product Advice

Please see ourBuyer's Guideorcontact usfor suggestions.

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Product Manuals

Due to ever changing models and features,manufacturersare the best source for product manuals.

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Product Problems

Thoughmanufacturers' customer care centersare often a good source for product support, you maycontact uswithin 30 days of purchase to assist with product related issues.

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Are your Phones New or Refurbished?

Unless otherwise specified as refurbished/used on the product page, all phones are brand new with a 1 year manufacturer's warranty.

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Why Buy from
Cordless Workz?

1. Low Prices.
2. FREE Shipping.
3. Easy Returns.


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